During the summer months, a drop in motivation, lack of rigor in training and changing schedules are all factors that can lead to churn. A customer retention strategy is therefore essential.
This is where the Hexfit features come in.
Find out what you can do to keep your customers more motivated than ever this summer:
You can now motivate your clients by creating challenges in Hexfit. They will be able to see where they rank among all the participants and most importantly, exceed their limits!
These challenges are 100% customizable, so no matter what your clientele is, you will be able to create the perfect challenge.
Gathering around the challenges
Loss of motivation is a bigger issue than ever during the summer months! The challenge: detect it before it's too late.
The software allows you to track your customers and generate alerts when necessary. Intervene quickly and prevent customer abandonment or churn.
The integrated artificial intelligence detects important warning signals and automatically generates daily tasks to ensure a qualitative and proactive follow-up!
Customer goals or sub-goals achieved
Birthdays and anniversaries
Declines in motivation
Programs coming to an end soon
Any information for which you would like to receive a notification.
Track motivation and create alerts
Instant messaging and video conferencing are available directly in Hexfit. Increase the closeness with your clients, even from a distance, to make sure you understand their moods.
Visualizing data and sharing the evolution of your customers has never been easier! You will be able to create graphs such as
By sharing these graphs with your clients, they will be able to better understand their progress and see the importance of staying consistent in their training, even during the summer.
Create and share graphics
Just like you, your clients want to enjoy their summer. If your clients are short on time, offer abbreviated workouts to keep physical activity in their routine.
Offering family workouts or outdoor workouts is a simple and effective way to add fun to their activity.
Adapting programs
During the summer, some clients may not have their goals in mind. It's up to you to remind them why they are making these efforts. So you need to share a visual periodization towards the goals.
A plan allows your clients to look beyond the season and understand the importance of continuing with your coaching.
You will receive alerts when a goal has been reached or is due. This way, you can congratulate your clients, move the programs to the next step, set a new goal... in short, move forward with them.
To implement this loyalty strategy, you must:
Gathering around the challenges
Track motivation and create alerts
Keeping in touch
Create and share graphics
Adapting programs
Visualize the objectives with your clients
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